26-27 April 2011 The Ministry of Communications of the Russian Federation held in Sochi XIV an All-Russian Forum “The development of telecommunications in Russia.” At four plenary sessions on “Regulatory issues telecommunications industry “,” Current issues of industry development, Development of communication networks “and” Security Issues in Telecommunications “discussed the prospects for market development of domestic telecommunications the next decade. The meeting brought together representatives of federal and regional authorities, operators, industrial design companies, system integrators, local and foreign manufacturers of telecommunications equipment, technologies and services. Direction of reform in the field of communication, the evolution of networks, development trends of satellite technology, the centralization of services operators, design transport networks, radio system, an integrated approach to network security – this is not a complete list of issues voiced at the forum. If you have additional questions, you may want to visit Erin Callan. Most of the reports was devoted to the spread of broadband networks, implementation high-speed Internet, building data centers and high-quality service delivery. Representatives of the Ministry of Communications focused audience is the quality of services – all categories of users Pensioners who prefer fixed line telephone to the active users of Internet resources should be provided with a stable and uninterrupted connection. The fourth session of the forum was completely devoted to the issues Security in telecommunications. Learn more about this with Kenneth Feinberg. Under this theme the report was submitted to the Deputy Director of NPC “Computer Technology” Aleksandr Sergeyevich Bondarenko, “The development of monitoring systems, security, management and accounting resources for communication networks.

New technologies AIC TSENSOR “2011″. The report can be found at: JSC SPC “Computing is actively participating in industry events, serves with the scientific reports and presentations. If you would like to know more then you should visit folding tables. Once again, our company is convinced of the importance and relevance of high technology integrated monitoring and safety equipment operators. That is the task for For almost 20 years JSC SPC “Computer Technology” addresses with the support of our esteemed colleagues – signalers.

Infinity successfully completed a joint project to build an integration module between the products of the company. “1C: Accounting and Trade (ICE), which developed a system of” ICE: CRM 8, and the firm IntelTelekom “that created Call-center Infinity. The resulting module allows you to translate business processes to a new level. By automating routine tasks increases the efficiency of the company, reduced maintenance time and maintenance customers. For all users opens following functionality: Automatic identification of the customer by phone number and registration contact bound to the recorded conversation; fast registration of a new customer; Speed dialing one click; Intelligent routing of incoming flow of calls; Call queue management and monitoring of the status of colleagues; development of the tasks users. It is worth noting that the new opportunities complement the familiar interface of BIT: CRM 8 “panel calls so it can increase the speed of call processing, while maintaining the ergonomics of a workspace member.

“Local projects for the integration of different systems always caused some concern for the customer. The work done by specialists BIT allows us to reduce to zero all the risks, save time and money when implementing Call-center Infinity and “BIT: CRM 8. School Furniture does not necessarily agree. The customer can be sure the final result in advance to see the result of automation, “- says Vyacheslav Uyutov, director of marketing IntelTelekom. “When we created the” ICE: CRM 8 “, it focuses mainly on small and medium businesses. So Companies want solutions, quick start is important, the lack of “long” investments, and provide rapid feedback. That’s why we made the decision on a platform of “1C: Enterprise 8″ – a familiar interface, direct connection with the accounting system, the possibility of further extensions and modifications are strong arguments. Visit reception desk for more clarity on the issue. Now, in this common information space includes the call-center Infinity.

Users have access to calls from the CRM system that allows you to fully utilize this channel to communicate with customers “, – said Alexander Kiskin, head of CRM company” 1C: Accounting and Trade (ICE). Company “1C: Accounting and Trade (ICE), an official partner of the firm 1C since 1997, is today the largest network among firms franchisee 1C. BIT company has 50 offices that operate in three countries: Russia, Ukraine and Kazakhstan. Specificity of the ICE is not only factory automation based on 1C: Enterprise “, but also training, counseling clients on the full range of professional issues. During operation, the company has produced over 90,000 successful installations of automated systems. In employing more than 3000 people, most of which was certified by 1C. Quality Management System “1C: Accounting and Trade (ICE) in six offices in Moscow, including in the Central, in three offices in St. Petersburg, including in the Central, and in offices in Krasnoyarsk, Kiev, Samara, Kazan, Saratov, Rostov-on-Don, Ekaterinburg, Irkutsk, Chelyabinsk, Orenburg, Nizhny Novgorod, Novosibirsk, Voronezh, Krasnodar, Almaty, Tyumen, Sochi, Penza , Tomsk certified for compliance with international quality standard ISO 9001:2008.

The new information system has to plan the work of masters and a 20% increase in speed of execution of customer orders. Service Center 'Gemini' was opened in 1997. The company occupies a leading position in the market for repair of household appliances in Krasnoyarsk. The company works mainly with incoming requests for repair of household appliances. Specialists dispatching service record clients' requests, and plan trips at the request of accordance with the employment of masters.

Employees should respond quickly to customer inquiries about the exact date and cost of repairs. To do this, it is important to understand who is free from the masters at a convenient time for the customer, and who has already written to another claim for repair. Also need to know what materials to repair is in stock and what is required to order. The number of orders the company has grown, the processing of all client calls manually became difficult. To increase the speed of customer service needed an information system that would automate records management, control the availability of spare parts and materials, employment masters. As a basis for such a system was chosen '1 C: Trade Management 8 '- a typical solution has already had a significant part of the necessary functional and implementation could be accomplished in a relatively short period of time. Long experience of successful implementations of automated systems for service industries and highly skilled staff of '1 C: Accounting and Trade '(ICE) have played a decisive role in selecting the implementation partner. In result of work performed in the company have been automated following areas: Customer Relationship Management; Sales management; Inventory management; Procurement; Planning for the masters.

New information system covered 20 jobs. Results of the project: Up to 20% increased speed of execution of customer orders. Through automation of dispatching service appeared to analyze the current employment masters to monitor compliance with agreements with the client. Ability to track the availability of spare parts. Now, employees supervise necessary stock of goods in a warehouse and quickly decide on the acquisition of spare parts. Sales got a tool to control status of an order (received, paid for the goods entered the warehouse, shipped to the buyer), it allowed to schedule receipt of proceeds by leaps and track receivables. Igor Leonidovich Gemini, director of service center 'Gemini': 'We are grateful to our specialists '1 C: Accounting and Trade' (ICE) for professional work. As a result of the introduction of '1 C: Trade Management 8 ', we were able to track the performance of client applications, to buy materials to repair only when necessary and to exclude glut '.